Frequently Asked Questions

General

Where is Jasnor head office?
We are located at Unit 5, 13-19 Coora Rd, Oakleigh South

Do you have a showroom?
Unfortunately not. However – we do have a boardroom, so if you would like to organise a meeting to discuss business opportunities – don’t hesitate to ask!

I am a consumer, how do I buy from you?
As we are a wholesaler, we don’t sell direct to the public. However – feel free to use the stockist finder function on our website. Alternatively, call us on 1300 881 940 to speak with one of our team members to assist

I am a retailer, how do I buy from you?
Click on the Register link and step through the application process. We’ll then assess your suitability and respond within 48 hours


Shipping & Delivery

How will my order be sent to me?
For our Australian customers we use Startrack. For some remote locations we may use a different service. For our NZ customers, your orders will be delivered by NZ Post

How do you calculate freight?
Freight is calculated based on cubic measurement of the parcelled goods. Also – it depends on the proximity with our warehouse, in Oakleigh South Victoria. If you would like an estimate before despatch – please call us on 1300 881 940


Returns & Credits

Something arrived broken in my order!
Whilst we pride ourselves on being very good packers – sometimes things can break in transit. Should you discover something isn’t quite right, then simply email us at sales@jasnor.com or call us on 1300 881 940 to discuss the next steps


Accounts & Payments

What are your standard terms?
Our standard terms specify that payment should be received within 30 days from invoice date

How do I pay my account?
You can make a direct deposit into our bank account, details are in the bottom corner of your invoice. Alternatively, we accept VISA or Mastercard credit card payments. You can do this yourself via this website or you can give the details over the phone on 1300 881 940


Sales & Trade Fairs

Do you have a minimum opening order?
Yes, our minimum opening order for new customers is $300 ex GST with subsequent orders being $250 ex GST

Do you have sales reps?
Yes, we have representation in each state and territory of Australia. For contact details – please email us at sales@jasnor.com or call 1300 881 940

Do you exhibit at trade fairs?
Yes, we exhibit at 4 trade fairs throughout the year: REED Sydney in February, Toy Fair Melbourne in March, Toy Fair Sydney in June and REED Melbourne in August


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