Frequently Asked Questions


Where is the Jasnor head office located?
Unit 5, 13-19 Coora Rd, Oakleigh South

Do you have a showroom?
Unfortunately not. However – we do have a boardroom, if you would like to organise a meeting to discuss business opportunities – please get in touch!

I am a consumer, how do I buy from you?
Being a wholesaler we don’t sell direct to the public. However – please use our stockist finder function to find a store near you for the brands you're looking for. Alternatively, call us on 1300 881 940 to speak with our friendly customer care team to assist you.

I am a retailer, how do I buy from you?
Click through to our Become a stockist page and step through the application process. We’ll then assess your suitability and respond within 48 hours


Shipping & Delivery

How will my order be sent to me?
For our Australian customers, we use Startrack. For some remote locations, we may use a different service. For our NZ customers, your orders will be delivered by NZ Post.

How do you calculate freight?
Freight is calculated based on cubic measurement of the parcelled goods. Also – it depends on the proximity to our warehouse, in Oakleigh South Victoria. If you would like an estimate before despatch – please call us on 1300 881 940.


Returns & Credits

Something arrived broken in my order!
Whilst we pride ourselves on being very good packers – sometimes things can break in transit. Should you discover something isn’t quite right, then simply email us at or call us on 1300 881 940 to discuss the next steps.


Accounts & Payments

What are your standard terms?
Our standard terms specify that payment should be received within 30 days from the invoice date.

How do I pay my account?
We accept the following payment methods -

  • Direct deposit into our bank account (banking details are located in the bottom corner of your invoice).
  • VISA or Mastercard credit card payments. These options can be actioned via our website when logged into your account or you can provide your payment details over the phone with our customer care team on 1300 881 940.


Sales & Trade Fairs

Do you have a minimum opening order?
Yes, our minimum opening order for new customers is $400 ex GST with subsequent orders being a minimum spend of $300 ex GST and a minimum spend of $150 ex GST for all back orders.

Do you have sales reps?
Yes, we have representation in each state and territory of Australia. For contact details – please email us at or call 1300 881 940.

Do you exhibit at trade fairs?
Yes, we exhibit at multiple trade fairs throughout the year, more detail can be found on our Trade Fairs page. 

  • February: Toy, Hobby & Licensing Fair in Melbourne
  • June: Toy Fair Preview Sydney
  • August: REED Gift Fair in Melbourne in August
  • August: NZ Spring Fair in Auckland, New Zealand

Still need help ? Contact Us