Frequently Asked Questions


Where is the Jasnor head office located?
Unit 5, 13-19 Coora Rd, Oakleigh South, Victoria, 3167

Do you have a showroom?
Yes, we have a small showroom display. To visit, please get in touch with our team to schedule a meeting. We are excited to discuss business opportunities and showcase the ranges you are most interested in. Our showroom offers an excellent opportunity to explore our products firsthand and engage with our knowledgeable team. We look forward to helping you find the perfect items for your needs. Contact us today to arrange your visit!

I am a consumer, how do I buy from you?
Being a wholesaler we don’t sell direct to the public. However – please use our stockist finder function to find a store near you for the brands you're looking for. Alternatively, call us on 1300 881 940 to speak with our friendly customer care team to assist you.

I am a retailer, how do I buy from you?

Retailers can buy from Jasnor Australia by becoming a registered stockist - click through to our Become a stockist page and step through the application process. We’ll then assess your suitability and respond within 48 hours.

We cater to retailer trade buyers, category buyers, grocery and major department store buyers, as well as independent retail customers and online retailers. Jasnor is home to many global licensed brands with exclusive distribution rights for popular characters across much loved brands such as Disney, Stitch, Pusheen, Paddington Bear, The World of Eric Carle, Beatrix Potter, Barbie, Hot Wheels, and many more.

Our products are known for their high quality and brand integrity, ensuring they resonate well with your customers and drive sales. Retailers can expect robust support and a wide range of products that are proven to sell. We welcome stockist enquiries and are eager to discuss business opportunities and tailor our ranges to suit your store’s needs. Contact us today to learn more about becoming a Jasnor stockist and explore the benefits of partnering with a trusted name in the industry.


Shipping & Delivery

How will my order be sent to me?
For our Australian customers, we use Startrack. For some remote locations, we may use a different service. For our NZ customers, your orders will be delivered by NZ Post.

How do you calculate freight?

Freight is calculated based on the cubic measurement of the packaged goods. This ensures accurate pricing for the space your order occupies. For bulk goods, special rates may apply due to their larger volume. Our team carefully measures and calculates freight costs before dispatch to provide you with the best possible shipping options. Freight is also dependent on the proximity to our warehouse in Oakleigh South, Victoria. If you have any questions or need a detailed quote, please contact our customer service team on 1300 881 940..


Returns & Credits

Something arrived damaged in my order!

We apologise if something arrived damaged in your order. Please contact our customer service team immediately with your order details and photos of the damaged items. We will assess the situation promptly and arrange for a replacement or credit as needed. Your satisfaction is our priority, and we strive to resolve any issues quickly and efficiently.

You can email our team at or call us on 1300 881 940 to discuss the next steps.

Thank you for your understanding and cooperation in helping us address this matter.


Accounts & Payments

What are your standard terms?
Our standard terms specify that payment should be received within 30 days from the invoice date.

How can I settle my account balance?

You can settle your account balance using various payment methods. We accept payments via credit card, bank transfer, and PayPal.

  • Credit card payments - simply provide your card details when prompted. VISA or Mastercard credit card payments. These options can be actioned via our website when logged into your account or you can provide your payment details over the phone with our customer care team on 1300 881 940.
  • Bank transfers, use the account details provided on your invoice (located at the bottome of the page in the last section of your invoice).

For any payment-related questions or assistance, please contact our accounts team on 1300 881 940.


Sales & Trade Fairs

Do you have a minimum opening order?
Yes, we do have a minimum opening order requirement. This ensures that we can efficiently manage our inventory and provide you with the best service. Our minimum opening order for new customers is $400 ex GST with subsequent orders being a minimum spend of $300 ex GST and a minimum spend of $150 ex GST for all back orders to be sent.

If you have any further questions please contact our sales team. They will be happy to provide you with the necessary information and help you place your order. Our goal is to support your business needs while maintaining a streamlined process. Thank you for understanding.

Do you have sales reps?

Yes, we have dedicated sales representatives across each state and territory of Australia. Our sales reps are here to assist you with product selection, provide detailed information about our ranges, and help with placing orders. They are knowledgeable and ready to support your business needs. To connect with a sales representative in your area, please contact our customer service team, and they will direct you to the appropriate person. We look forward to helping you grow your business with our products.

If you would like to get in touch with our sales team please email us at or call 1300 881 940.

Do you exhibit at trade fairs?
Yes, Jasnor Australia regularly exhibits at trade only Gift and Toy Industry Trade Fairs in Melbourne, Sydney and New Zealand. These events provide an excellent opportunity for you to explore our latest product ranges and meet our team in person. We showcase a variety of best-selling toy and gift brands and look forward to discussing how they can meet your business needs. For information on upcoming trade fairs and our stand locations, please check our Trade Fairs page or contact our customer service team at We look forward to seeing you at the next event! 

  • February: Toy, Hobby & Licensing Fair in Melbourne
  • June: Toy Fair Preview Sydney
  • August: REED Gift Fair in Melbourne in August
  • August: NZ Spring Fair in Auckland, New Zealand

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